Privacy Policy
Introduction
Your privacy is a top priority at Substantive AI, Inc., with our product Agentive ("Agentive","we", "us", "our"). We are committed to protecting your personal information and being transparent about how we use it. We appreciate your trust and know that our business depends on earning it.
This website and application collect some Personal Data from its users.
This Privacy Policy applies to your use of our website and services.
The purpose is to explain how we collect, use, store, share, retain, transfer, and process your Personal Information.
We may amend this policy from time to time. We encourage you to review this policy periodically, as changes will be posted on this page. If we make any material changes to this policy, we will provide a prominent notice.
Summary of Key Points
Information Collection
We collect personal information that you disclose to us such as name, email, address, and other personal information.
Some information such as IP address, browser, and device types are automatically collected when you visit our sites.
Information Use
We process your information for purposes based on real and legitimate business reasons.
We may share information with your consent, to comply with laws, to protect your rights, in connection with a transaction, or to fulfill business obligations.
Security
We protect your personal information through a system of organizational and technical security measures.
We do not knowingly collect any data from or market to children under 16 years of age.
Information Collection and Use
Agentive collects, by itself or through third parties, personal and non-personal information from our users in various ways:
Your contact details: first name, last name, email address, social media profiles.
Company information: firm name, phone/mobile number, postal address, website.
Your login details: username (email address), password, account preferences, and usage data.
Financial information: such as payment information and billing address.
Technical information: such as the pages you visit on our website, the features you use, and the time and duration of your activities.
Any information you provide to us when you fill in forms when signing up or on the site or when providing us with feedback.
Any information you provide to use while using our product and services.
Types of Information Collected
Personally Identifiable Information
Non-Personally Identifiable Information
Traffic Data
Personally identifiable information identifies you or can be used to identify or contact you. Examples of personally identifiable information may include your name, IP address, company name, job title, address, e-mail address, telephone number, and billing and credit card information.
Non-personally identifiable information is information, any single item of which, by itself, cannot be used to identify or contact you, which may include demographic information (such as age, profession, company industry, gender, current location, or zip code), IP addresses, browser types, device types, domain names, and statistical data involving the use of Agentive services.
To improve our website and our services and to make them more efficient and more suited to our customer value proposition, our servers automatically collect technical data, among which some data might be personal information.
Use of Your Information
We process your information for purposes based on real and legitimate business reasons. Below we outline how and why we use the personal information we collected. The main purpose of collecting personal information is to provide you with a safe, optimal, efficient, and personalized experience.
We may also use your personal information to:
Allow you to use our Services and to provide you with related services.
To respond to your requests for information.
To contact you with updates about our services.
To market and advertise our services, including sending marketing communications, with your consent.
To analyze and improve our website and services.
Comply with the current laws and regulations and our Terms of Services.
Legal Basis for Processing
We use the following legal bases for collecting Personal Information:
We may collect or process information with your consent, such as when you subscribe to our weekly digest newsletter, ask for information, or sign up for services.
We may collect or process information we need to provide our services or fulfill a contractual obligation.
We may collect or process information to fulfill a legal obligation.
We may collect information when we have a legitimate interest to do so, such as for marketing, as long as our legitimate interests are not outweighed by your rights.
We may collect or process information if necessary to protect the vital interests of the user or another individual.
Data Sharing and Security
We share information only with your consent, to comply with laws, protect rights, or fulfill business obligations. We share Personal Information with service providers such as cloud storage providers, payment processing companies, and other vendors we use to operate our website and provide our products and services.
We hold ourselves responsible for protecting your personal information through a system of organizational and technical security measures. We have implemented rigorous technical and organizational security measures designed to protect the security of any personal information we process.
Your Rights and Choices
You can review and change your personal information by logging into the Website and visiting your account profile page. If you wish to access, amend, or request the deletion of any personal information you've provided, please send us an email at support@goagentive.com.
International Data Transfers
The personal information we collect is stored and processed in United States, or where we or our partners, affiliates and third-party providers maintain facilities. By providing us with your personal information, you consent to the disclosure to these overseas third parties.
Additional Information
We do not knowingly collect information from children under 16 without parental consent.
We use cookies and similar technologies for various purposes, including site functionality, performance analysis, debugging, and targeted advertising. You can control cookie settings in your browser.
We may update this policy periodically. We encourage you to review it regularly for any changes.
Contact Information
For questions about this policy or your privacy rights, or if you want to exercise privacy rights outlined above, please contact us at:
Email: support@goagentive.com
Address: 2501 Park Blvd #100, Palo Alto, CA 94306